General Policy

We generally do not offer refunds once we start working on your order. To avoid issues, please double-check all details before confirming your order, such as:

• Spelling
• Thread colors
• Design sizes

We recommend running a sample stitch before starting full production. We are not responsible for any damage to your garments or products. Refunds will only cover the amount charged for our services.

Exceptions

Refunds may be considered if we make a clear mistake, like delivering a final product that does not match the approved design or specifications.

Steps to Request

Email us at info@tailorbirddigitizing.com within 7 days of receiving your order. Include your order number and explain the issue in detail.

Review Process

Each refund request will be reviewed individually. We may ask for additional details, such as photos of the product, to process your request.

If Your Refund is Approved

Refunds will be issued to the original payment method used. Processing may take up to 7 business days to reflect in your account.

Non-Refundable Fees

Certain costs, like shipping fees or processing charges, may not be refunded.